Vayon Insurance Business

  • What is this?

    Vayon Insurance Business is a software platform specialized in processing (Distribution, Collection, Backoffice, Commission, Complaint and Customer Service) of mass insurance, popular insurance and microinsurance)

    The on.iBusiness is a solution covering software, hardware, storage, processing power and administration, that is, the insurance company does not need installing, servicing or hiring any additional hardware or software.

    The on.iBusiness allows insurance companies to control mass insurance operations, popular insurance and microinsurance.

  • Distribution is one of the major challenges to the success of mass insurance operations, popular insurance and microinsurance. The on.iBusiness allows the inclusion of new distribution channels apart from working with all “traditional” channels in an integrated manner.

  • The on.iBusiness offers tools to support the processes of presales, sales and post-sales, acting in an integrated manner in the processes of distribution, acquisition, charging, commission, customer service and claim management.

    • Development and maintenance of products
    • Quote
    • Enrollment
    • Subscription
    • Print
    • Renewal
    • Business Structure
    • Calculation of fees and refunds
    • Agency management
    • Labor pro management
    • Management of prepayment receipt of a fee
    • Management of bank receipts (ticket, bank account debit, credit and debit card)
    • Shipping collect file
    • Treatment of inconsistencies and increases
    • Management of defaulter
    • Management and preparation of the claim dossier
    • Monitoring movements
    • Management of attendance and customer requests
    • Cancellation Management
    • Management of change of registration information
  • Facilitate the sale of mass insurance outside the traditional channelsUse social networks for relationships and education of policyholdersPromote the distribution and uptake of insurance anywherePromote permanence of the policyholders in the policiesReduce time to market of new distribution operations

    In operations of sale of mass insurance is a constant need to identify new distribution channels and insurance uptake. SMS, Internet and social networks are innovative ways to create new channels of distribution and insurance capturing. On.iBusiness platform allows companies to use these means to build efficient alternative channels for these operations.

    Relations channels should be convenient, capitalized and of low operating cost. The use of the Internet, mobile phone and social networks are prerequisites for the creation of new channels of relationships supporting conveniently the delivery of services, information, interaction and education.

    Distribution is one of the major challenges to the success of microinsurance for obtaining sustainability in microinsurance operations, it is necessary to gain scale and to have capillarity. Enable new distribution channels in which low-income people attend daily or weekly with low cost, is one of the Solutions of Vayon Insurance Business (on.iBusiness).

    The Vayon software platform (on.iBusiness) through modules of distribution, uptake and cell phone-based charging, allows any small trading point (correspondent of microinsurance) or distributors (that is, brokers or micro brokers) in compliance with current laws, may be empowered and authorized to conduct marketing and collection of microinsurance.

    Being present in the life of the insurance company through innovative models of relationships that provide relevance and convenience to customers.

    Vayon considers that good and steady relationship with customers is essential to promote the permanence of policyholders in the policies and deliver customer value. When it comes to customer service, the keyword is convenience!

    From the moment of hiring the insurance until they ask for help or open a claim, customers can interact with the insurer through SMS, customer web site, a social network exclusively for clients of microinsurance or by phone with the convenience of the reverse call. (The insurance company receives an SMS from the customer asking to call it back).

    The Vayon (on.iBusiness) software platform through the management module of customer relationship, automates the entire lifecycle of interactions with customer. An example of using this module:

    • Seconds after hiring the insurance, the customer will receive a welcome SMS with the password and the link to the client’s website.
    • Weekly customer will receive an SMS with the benefits of the contracted insurance and tips on how to use, emphasizing the use of mobile phone (SMS) or of the website.
    • Monthly, the customer will receive an SMS reminding to pay its insurance. If the payment method is ticket, it will also receive the barcode of the ticket – number to type.
    • Bimonthly, the customer will receive an SMS with the offer of an insurance that has not purchased yet (Cross-Selling).
    • Quarterly customer will receive an SMS encouraging indicating a family member or a friend to buy a microinsurance. (New Customers)
    • A month before the expiration of the insurance, the customer will receive an SMS with the renewal data, if the message is answered, the insurance is automatically renewed.
    • Monthly, the customer will receive an SMS with tips of health and financial planning.

    The implementation process of a new insurance sales operation involves tasks for various areas of the company. Business, technical and marketing Department must work together to achieve the best time to market. To support these activities, the on.iBusiness platform provides tools that centralize all this process. Trade, products and marketing all work in a single solution that manages the flow of activities and share in a central repository all the information inherent to the process.

Innovation

  • 1. Multiple products and multiple channels

    01 A configured product in on.iBusiness is ready to be marketed through traditional channels (call center, retail and utilities), and through new distribution channels (Mobile phone, Point of Sale (PoS) Social Networking and Mobile).
  • 2. Reduced time to market

    02 The on.iBusiness is highly standardized and gathers business components of easy use; it works like an assembly line in which the operations are assembled from prefabricated parts. These features allow a substantial reduction in time to create new products, distribution channel instrumentation and integration of services of business partners (for example: capitalization companies, attendances and suppliers).
  • 3. Uncomplicated Infrastructure

    03 The insurance company does not invest in hardware and software: The on.iBusiness is hosted in data centers of Vayon, that is, the insurance company does not need to install, maintain or hire any additional software.
  • 4. Make sales and collection of policies anywhere

    04 One of the most innovative aspects of on.iBusiness is to allow uptake and insurance collection anywhere, that is, of a small retail through a PoS equipment, to field sales agents with the use of a mobile phone without the need of a data plan (by sending a simple SMS).
  • 5. New ways of relations

    05 Communication channels should be convenient, capitalized and of low operating cost. The use of the Internet, mobile phone and social networks are prerequisites for the creation of new relationships channels supporting conveniently the delivery of services, information, interaction and education. The on.iBusiness allows companies to plan, manage and activate appropriate programs of relations based on Internet, mobile phone and social networks.
  • 6. Join online and in real time

    06 Acceptance of complete products, through issuing tickets, individual policies and individual certificates.
  • 7. Pay per transaction

    07 The company only pays Vayon when there is a sale transaction or collection in the on.iBusiness.

Vayon

Vayon is the first processor of the insurance market to deliver a complete platform and specialized in the sale and post-sale of mass insurance, popular insurance and microinsurance. The on.iBusiness platform has in its DNA innovations that enable professionals in commercial and operational areas make their projects viable.

Mission

Providing innovative solutions for distribution and insurance processing that increase operational efficiency of companies and enable the expansion of the insurance market.

Vision

Be the preferred choice for insurance processing, recognized as the most innovative Insurance Provider of the market.

Our Values

Focus on customer satisfaction;
Integrity and transparency;
Innovation based on technology and on the behavior of insurance consumers;
Encouraging individual ability and creativity;
Generating results for our shareholders;
Responsibility to the community and the environment;

Business evolution

Pressroom

  • Empresa de negócios de TI, com foco no processamento de seguros, a Vayon Insurance Solutions viu-se diante de uma missão espinhosa. Para atender a exigência de um dos seus maiores clientes, ela dispunha de apenas dois meses para conquistar a certificação PCI-DSS (Payment Card Industry - Data Security Standard), essencial para atestar a segurança em organizações que armazenam dados de cartões de crédito dos usuários. Leia mais..

    Vayon processa seguros e cartões em completa segurança

    Executivos Financeiros, 17/02/2014

    Empresa de negócios de TI, com foco no processamento de seguros, a Vayon Insurance Solutions viu-se diante de… Read on
  • A Vayon Insurance Solutions acaba de se tornar uma Autoridade Certificadora de Tempo (ACT) homologada pelo Observatório Nacional (ON), instituição vinculada ao Ministério da Ciência e Tecnologia (MCTI). Leia mais...

    Vayon Insurance se torna Autoridade Certificadora de Tempo (ACT)

    CNSeg, 17/02/2014

    A Vayon Insurance Solutions acaba de se tornar uma Autoridade Certificadora de Tempo (ACT) homologada pelo Observatório Nacional… Read on
  • Empresa processadora de seguros conquista o XVI Prêmio Cobertura – ‘Performance’ por sua expertise e alta especialidade em tecnologia e inovação O case sobre Distribuição de Seguros para o Pequeno e Médio Varejo da Vayon Insurance Solutions, conquistou mais um prêmio este ano. Leia mais...

    Vayon Insurance Solutions conquista Prêmio Nacional com case de distribuição de seguros no pequeno e médio varejo

    Revista Cobertura, 05/12/2013

    Empresa processadora de seguros conquista o XVI Prêmio Cobertura – ‘Performance’ por sua expertise e alta especialidade em… Read on
  • Vayon Insurance Solutions, empresa de negócios de TI com foco exclusivo no mercado de seguros, conquista o mais alto nível da certificação de Padrão de Segurança de Dados para a Indústria de Cartões de Pagamento. Leia mais...

    Vayon Insurance Solutions comprova eficácia em segurança na transação de dados e conquista certificado internacional PCI-DSS na versão 2.0

    InformationWeek, 29/11/2013

    Vayon Insurance Solutions, empresa de negócios de TI com foco exclusivo no mercado de seguros, conquista o mais… Read on
  • A Vayon Insurance Solutions, empresa de negócios de TI com foco no mercado de seguros, acaba de conquistar o nível mais alto da certificação PCI-DSS (Payment Card Industry Data Security Standard). Na versão 2.0, O PCI é um conjunto de regras estabelecendo as práticas que os players da indústria de pagamento por cartão devem seguir para apresentar o devido nível de segurança. O certificado é entregue pela CIPHER, empresa certificadora, credenciada junto ao conselho PCI, um fórum global criado pelos principais players e outras companhias de cartões de crédito. Assim, a Vayon se torna a primeira processadora de seguros com esta certificação. Leia mais...

    Vayon conquista certificado internacional

    Revista Apólice, 25/11/2013

    A Vayon Insurance Solutions, empresa de negócios de TI com foco no mercado de seguros, acaba de conquistar… Read on
  • Com faturamento de R$ 254,4 bilhões em 2012, mercado de seguros quer ganhar capilaridade em parceria com o varejo, tendo como carro-chefe os seguros massificados. Leia mais...

    A parceria segura

    Revista NoVarejo | 27 de Junho de 2013

    Com faturamento de R$ 254,4 bilhões em 2012, mercado de seguros quer ganhar capilaridade em parceria com o… Read on
  • Até o fim do ano, seguradoras, corretores e correspondentes devem começar a vender microsseguros pelo celular. A facilidade pode incluir produtos de vida, desemprego e garantia estendida. Para atender as demandas das empresas, fabricantes de soluções aceleram o desenvolvimento de softwares e de prestação de serviços remotos. Leia mais...  

    Venda por celular deve começar no fim do ano

    Valor Ecônomico | Agosto/2012

    Até o fim do ano, seguradoras, corretores e correspondentes devem começar a vender microsseguros pelo celular. A facilidade… Read on

Contact

Fill out the form below to send a message.

Email: contato@vayon.com.br

Human Resources: rh@vayon.com.br


Phones: +55 11 3459-7610 | Fax: +55 11 3459-7610

Address: Rua Doutor Candido Espinheira, 560 - 1º andar

Perdizes - São Paulo - SP - CEP: 05004-000

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